Grove Care wish to support the people we care for and staff during this period of uncertainty with coronavirus COVID-19, we are asking for your help and support as we are asking that we have no visitors unless there are an exceptional circumstances, healthcare professionals will be allowed where necessary. Visitors should not come without the prior permission of the Care Home Manager. This is to ensure the safety of our residents and staff. Permission will only be given if the visit is deemed essential for the health or well-being of the resident and this will need to be discussed on a case by case basis with the relevant manager.
We do this ensure that we keep you and your loved ones as safe as possible as we know that this virus is very contagious. We will still ensure that vital medical visits are made ensuring that they wash their hands on entering and we will be asking all visitors to ensure they have no symptoms and will be taking their temperature.
All of our homes have been set up for Skype and zoom calling to enable you to keep in touch and we are confident that our staff will do all they can to ensure that life in our services remains as comfortable and sociable as possible as we support them with delivering interactive activities, whilst practicing physical distancing.
We understand that this is a worrying time for you, and we want to reassure you that we are doing everything we can to ensure that we are keeping the people we care for and staff are as safe as possible, and we are staying close to the advice from public health authorities.
In the light of recent media coverage around a shortage of PPE within the care sector across the UK, we wanted to reassure relatives of loved ones living within our communities that the Grove Care has adequate access to all the necessary protective equipment required as part of our infection control processes.
In recent weeks we have worked hard to ensure we have a robust supply chain. This means that supplies of PPE and other essentials have continued and will continue to flow into our services.
The people we care for and their relatives can be assured that our infection control processes are well rehearsed, and extremely robust; Grove Care has its own dedicated infection-control lead, and she has visited staff in all areas of our operation to remind colleagues how to effectively follow those procedures.
If you have any questions please do not hesitate to contact call us or email us on firstname.lastname@example.org
Thank you in advance for your patience and co-operation.